Refund & Cancellation Policy

Refund & Cancellation Policy

We want every Apollo Wholesale order to be handled fairly and transparently.

Order Cancellation

Cancellation requests should be made as soon as possible. An order may not be cancellable once it has been processed, packed or dispatched.

Damaged, Incorrect or Missing Items

If an item arrives damaged, incorrect or materially short, contact us promptly with your order details and clear photographs/video where appropriate. We will review the issue and, where eligible, arrange a replacement, refund or other suitable resolution.

Refunds

Approved refunds are processed through the applicable payment method or original payment route, subject to payment-provider processing timelines.

Return Approval

Do not ship products back without contacting us first. Return instructions, if required, will be provided after review.

Contact

For cancellation, return or refund support, contact Apollo Wholesale with your order number.